Refund & Cancellation Policy

Last Updated: March 2026

1. Ride Cancellation

• Riders may cancel a ride before driver assignment at no charge
• After driver assignment, a cancellation fee may apply as per the cancellation policy configured for the vehicle type and zone
• Drivers who cancel assigned rides may face penalties as per the driver agreement

2. Refund for Overpayment

If a rider is charged more than the actual fare, the excess amount will be refunded to the rider's in-app wallet within 24-48 hours after raising a support ticket.

3. Wallet Top-Up Refunds

• Wallet top-ups are non-refundable once credited to the in-app wallet
• If a top-up payment was debited but not credited due to a technical error, the amount will be auto-credited within 24 hours or refunded to the original payment method within 5-7 business days

4. Failed Payment Refunds

If a payment fails but the amount is debited, it will be automatically refunded within 5-7 business days.

5. Subscription Refunds

Driver subscription plan purchases are non-refundable once activated.

6. How to Request a Refund

Open the app → Help & Support → Create a support ticket, or email support@gettaxii.com

7. Refund Processing Time

• Wallet credit: Within 24 hours
• Bank/UPI refund: 5-7 business days
• Card refund: 5-10 business days